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Great pride is taken in the highly personal and professional approach that is taken with every customer. From the delivery drivers to the sales staff, each individual at Somerlap endeavours to exceed customer expectations. The sales staff make a huge effort to really get to know exactly what the customer wants from a pallet. The office team are happy to offer a free pallet design proposal service, based on the customer’s requirements. Whether it is a large pallet order or small ‘special’ pallet request, Somerlap welcomes all pallet orders. Efficient production methods and a logical organisational structure, enable a quick turnaround once the order is placed. The family-run nature of the firm has retained clear lines of communication; key to the company’s resilience. Special emphasis is placed on quality control and great care is taken to ensure all pallets are made to the highest standard.