Privacy Policy

At Somerlap Forest Products Ltd, we take protecting your privacy extremely seriously. It is really important to us that you trust us with your personal information, so we want to make sure that you understand what information we hold about you and how we collect, store and process it in order to provide our services to you.

Please read this privacy policy carefully and if you have any questions about this policy or what we do with your personal information, please fill out the form in the ‘Accessing your personal information’ section below.

What personal information do we collect?

Contact messages will collect your name, address, company name, telephone, email, notes and details required to provide you with a pallet supply quote.

What do we use your personal information for?

We will process the information that you provide us in the following ways, for the purpose of (and on the basis of) providing the services we have been engaged to deliver to you:

to provide you with quotes and invoices for the requested services
to provide you with regular updates on topics relevant to the services we are providing
where you have consented to us doing so, to provide you with further information about Somerlap Forest Products Ltd and our other services.

How do we protect your personal information?

We aim to protect your personal information in the following ways:

keeping information up to date, primarily through regular contact with you
storing information in secure locations, including information stored electronically
destroying information which is no longer relevant, unless we have a legitimate reason or statutory obligation to retain it
minimising, wherever practicable, the number of staff or third parties who have access to your information.

How long do we keep your personal information?

Wherever practicable, we will retain your personal information for no longer than is necessary. However, there are circumstances in which we will keep your information for longer, including;

where we have a statutory or regulatory obligation to retain the information (we are required to keep certain information for specified minimum periods, and in some cases indefinitely, depending on the services we provide)
to ensure our business is properly run in an efficient and compliant manner.

Who else has access to your personal information?

In order to provide you with the services that you have requested from us, there are a number of third parties who may also need to process your personal information:

Google
We use Google AdWords as our Paid Search Marketing provider, and Google Analytics as our analytics provider to assist us in the improvement and optimisation of our website. Their privacy policy can be found at https://policies.google.com/privacy

Krystal
Our website hosting provider. Their privacy policy can be found at https://www.vidahost.com/legal/privacy-policy

As the requirements of Somerlap Forest Products Ltd change, we may need to change the third parties who process your information to meet those requirements.

In some cases, third parties may be based outside of the European Economic Area (EEA); however, Somerlap Forest Products Ltd will always ensure these third parties operate as if they were based inside the EEA in terms of data protection as part of our due diligence.

Please note that where you enter into a contract with a third party following a recommendation by Somerlap Forest Products Ltd (for example, Google AdWords), the third party will become the “data controller” of any information provided to them, either by you or by us with your consent. If your engagement were to end with Somerlap Forest Products Ltd, this would not end your engagement with the third party (for example, your Google AdWords would still be active).

Accessing your personal information

You have the following rights regarding your personal information:

to make a request to see the personal information we hold about you
to change/update the personal information we hold about you
to ask us to erase the personal information we hold about you, unless there is a statutory, regulatory or otherwise legitimate reason for us not to comply (we will always provide you with more details about your rights in our response to your request)
to ask us to provide you or a third party with the personal information we hold about you.

If you wish to exercise any of your rights regarding your personal information we hold about you, please fill in our contact form. Once you have submitted the form, we will be in touch as soon as possible to assist with your request.

IP addresses and server logs

This site records IP addresses and produces server logs. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of visitors. We do not use the information for tracking the activities of individual visitors to this site.

Use of cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

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Strictly necessary cookies

PHPSESSID
Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.

cookie_consent_level
Cookie generated by our cookie control plugin in order to control your cookie preference.

cookie_consent_user_accepted
Cookie generated by our cookie control plugin in order to control your cookie preference.

cookie_consent_user_consent_token
Cookie generated by our cookie control plugin in order to control your cookie preference.

Tracking cookies

_gid
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.

Applicable law

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any related disputes.

Queries or concerns

If you are concerned about how we have treated your information, please fill in the form above and we will assist you to make things right. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office, who can be contacted via their website https://ico.org.uk.

This policy may be updated from time to time

Somerlap Forest Products Ltd reserves the right to change this Policy at any time, and any amended policy is effective upon posting to this Website. Somerlap Forest Products Ltd will make every effort to communicate any significant changes to you via email. Your continued use of our services will be deemed acceptance of any amended policy.

Last updated: April 2018